Refund policy

Returns & Refunds - Cleanova

We want you to be happy with your purchase. If you're not satisfied, here's our policy:

1. Returns: You can return unused, unopened items within 14 days of delivery.
2. How to return: Contact us at cleanovaofficial1@gmail.com or +27768112591 with your order number and reason for return.
3. Refunds: Once we receive and inspect the item, we'll refund you to the original payment method within 5 business days.
4. Shipping costs: Return shipping is paid by the customer unless the item was faulty or incorrect.
5. Exchanges: We offer exchanges for faulty or damaged items. Contact us within 7 days of delivery.