Terms of service
Welcome to Cleanova. By accessing or using our website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.
1. Eligibility
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases from our website.
2. Orders
All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order for any reason. If your order is cancelled after payment has been received, you will receive a full refund.
3. Pricing
All prices are displayed in South African Rand (ZAR). We strive to keep pricing accurate but reserve the right to correct any errors or update prices without prior notice.
4. Payments
Payments are processed securely through our approved payment providers. Orders will only be processed once payment has been successfully confirmed.
5. Shipping
We currently deliver within South Africa. Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.
6. Returns & Refunds
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Eligible returns, replacements, or refunds will be handled in accordance with our Return Policy and applicable South African consumer protection laws.
7. Product Information
We make every effort to ensure that product descriptions, images, prices, and specifications are accurate. However, slight differences in colour, packaging, or design may occur and do not affect the intended use of the product.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, branding, and designs, is the property of Cleanova and may not be copied, reproduced, distributed, or used without our prior written permission.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by South African law, Cleanova shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms limits any rights you may have under applicable South African consumer laws.
11. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon being published on our website.
13. Contact Us
If you have any questions about these Terms of Service or need assistance with your order, please contact us:
Cleanova
Email: cleanovaofficial1@gmail.com
Phone: +27 76 811 2591
We aim to respond to all enquiries as quickly as possible.